Privacy Policy

Last updated: May 25, 2026

Pineapple Cove Painting Company LLC ("we," "us," "our," or "Pineapple Cove Painting Company") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights — including the rules that apply when you opt in to receive SMS text messages from us.

If you have questions, contact us at info@pineapplecovepaintingco.com or (772) 325-1623.

1. Information We Collect

When you contact us through this website, by phone, or by text, we may collect:

• Contact details — your name, phone number, email address, and home ZIP code.
• Project details — the type of painting work you are asking about (exterior, interior, pressure-wash, etc.), and any notes you choose to share.
• SMS consent records — if you check a consent box, we record the timestamp, the exact consent text you saw, your IP address, the page URL, and your browser user agent. This is required by federal SMS rules.
• Site analytics — anonymized page views, device type, browser, referring site, and approximate location (city/region) through Google Tag Manager, Microsoft Clarity, and Meta Pixel.

We do not knowingly collect information from anyone under 18 years of age.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry, schedule an in-home walk-through, and send you a written quote.
• Send transactional messages tied to your project — appointment confirmations, scheduling updates, status texts during work, and final-walkthrough coordination.
• If you have opted in to marketing messages, send occasional promotional updates, seasonal offers, or educational content about painting on the Treasure Coast.
• Improve the website experience and understand how visitors find us.

We do not sell your personal information.

3. SMS / Text Message Program

If you check one or both SMS consent boxes on our contact form, you are opting in to receive text messages from Pineapple Cove Painting Company LLC at the phone number you provide. The SMS program has two message types:

• Transactional messages and alerts — appointment confirmations, inquiry replies, scheduling updates, status texts during your project, and final-walkthrough coordination.
• Marketing and promotional messages — seasonal offers, project galleries, and educational content. You can opt in to one, both, or neither — it is your choice and is not a condition of receiving a quote.

Frequency, rates, and opting out

Message frequency may vary. Message & data rates may apply. Reply STOP at any time to unsubscribe from text messages. Reply HELP for help, or contact us at (772) 325-1623.

Carrier disclaimer

Mobile carriers (including T-Mobile, AT&T, Verizon, and others) are not liable for delayed, undelivered, or misdirected messages. Delivery is best-effort and depends on carrier infrastructure, network congestion, and other factors outside our control.

4. Cookies & Tracking

This site uses cookies and tracking pixels from:

• Google Tag Manager / Google Analytics — anonymized page-view and conversion data.
• Microsoft Clarity — session recordings and heatmaps to improve the site (with personal info masked).
• Meta (Facebook/Instagram) Pixel — ad performance tracking on Meta platforms.

You can disable cookies through your browser settings or opt out of Google and Meta tracking through their respective tools.

5. Data Security

Pineapple Cove Painting Company LLC takes commercially reasonable steps to protect the personal information you provide:

• Encryption in transit: All form submissions and page interactions occur over HTTPS / TLS 1.2+ with auto-renewing SSL certificates.
• Encryption at rest: Contact data stored in our CRM (GoHighLevel) and form-processing platform (Netlify Forms) is encrypted at rest by those vendors' infrastructure.
• Access controls: Internal access to your contact data is limited to authorized Pineapple Cove Painting Company personnel on a need-to-know basis, secured by multi-factor authentication.
• Vendor due diligence: Third-party processors (GoHighLevel, Twilio, Netlify, Google, Meta) maintain industry-standard certifications (SOC 2, ISO 27001, or equivalent).
• Data retention: Phone numbers and SMS consent records are retained for the duration of the customer relationship plus a minimum of four years thereafter to satisfy TCPA, Florida Telephone Solicitation Act, and CTIA audit-trail requirements. You may request earlier deletion (see Section 6).
• Breach notification: In the event of a confirmed security breach affecting your personal information, we will notify you and the applicable Florida and federal authorities in accordance with F.S. 501.171 (Florida Information Protection Act) and other applicable law.

No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable measures, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or outdated information.
• Delete your personal information (subject to legal retention requirements above).
• Opt out of SMS messages at any time by replying STOP.
• Opt out of marketing emails using the unsubscribe link in any marketing email.

To exercise any of these rights, contact us at info@pineapplecovepaintingco.com.

7. Third-Party Services

We use the following third-party services to operate this site and respond to inquiries:

• GoHighLevel — CRM, scheduling, and SMS/email messaging.
• Twilio — underlying SMS delivery infrastructure.
• Netlify — website hosting and form processing.
• Make.com — automation routing between form and CRM.
• Sherwin-Williams Pro Services — paint product ordering (your contact info is not shared with Sherwin-Williams).

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated via the website.

9. Contact